CLAIMS INFORMATION
The reason we purchase insurance protection is to give us peace of mind should a loss occur.
At Yarmouth Mutual we work hard to provide a claim service that is prompt, caring and fair. Our claims adjuster will explain your coverage, suggest qualified local service providers, get you started on repairs or replacement as well as offer you the necessary financial assistance as provided by your policy. The more information you can provide us with, the more quickly and efficiently we can handle your claim. Be prepared to provide as many details about the occurrence as possible.
| In the event of a claim, please contact our office, your agent or your broker as soon as possible. A prompt and fair loss adjustment is easier when the damages are seen before repairs begin. Our office can be reached from:
8:30am to 4:30pm Monday to Friday at 519 631-1572
or at our toll free number 1-877-792-3693. 24-HOUR EMERGENCY CLAIMS SERVICE
After business hours, we have a representative that provides a 24 hours a day, 365 days per year service. This service is provided to Yarmouth Mutual Fire Insurance by SCM Adjusters Canada Ltd. SCM Adjusters can be reached at:
24-hour Emergency Claim Service 1-888-235-2447
| What to do in the event of a Property Loss
If you feel you have a possible loss which is covered by your policy, the following steps should be initiated as soon as possible:
- Contact our office, you agent or your broker if during business hours. If after hours, please contact the 24-hour emergency number listed above.
- Make every effort to secure your property to prevent further loss for example, turning off the water supply to broken pipes.
- If the loss is due to burglary, robbery, theft or malicious acts, please notify the police or other authorities at once.
- In the case of livestock alleged to have been killed by lightning, artificial electricity, drowning or accidental entrapment, please notify your veterinarian before moving the carcass. A necropsy report from the veterinarian stating the cause of death will be required. If the loss is insured, we will pay the veterinary fee.
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| | What to do in the event of an Auto Loss |  |
The most important thing to do is to make sure that everyone is okay. The occupants’ health and safety are more important than the vehicle. Vehicles can be repaired or replaced.
- Remain calm and check for injuries. Make sure that everyone is safe.
- Contact the police as quickly as possible and follow their instructions.
- Note the investigating officer’s name, badge number and detachment as well as the occurrence number of the incident.
- Get the name, address, telephone number, driver’s licence number, insurance company and policy number of the other driver involved.
- If possible, get the make, model and license plate number of the other vehicle involved.
- Get the name, address and telephone numbers of any witnesses.
- Report the incident as soon as possible to our office, your agent or your broker.
- Name, address and location of your vehicle if towed.
- Do not authorize vehicle repairs until you have spoken to the claims adjuster.
- Make note of any special conditions such as the weather, visibility, road conditions.
| Updating your insurance coverage on a regular basis with your agent or broker will help ensure you have the coverages you require for the property you are insuring.
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